Participant Portal User Guide

What is myplace?

The NDIS participant portal is called myplace. It is a secure website for participants or their nominee to view their NDIS plan, request payments and manage services with providers.

What can I do on the portal, myplace?

We've been making improvements to the participant portal to make it easier to use. Participants can now:

  • view and update contact details
  • view their NDIS Plan, including information about funded supports
  • view and manage their current plan budget, including to request payment for self-managed supports
  • search and locate registered service providers
  • create and manage service bookings with registered service providers
  • securely view NDIS messages
  • manage their consent to share parts of their plan with service providers
  • upload required documents
  • Immediately cancel a service booking
  • choose to receive an SMS to advise that a change has been made to a service booking by a provider
  • delete a service booking that does not have a payment or claim or has not yet been accepted by a provider.

How do I access myplace?

To access myplace, you need to be a NDIS participant, nominee or a child representative.

You will be provided with a unique activation code for the first time you access myplace.

Once you have an activation code, you can access myplace through the NDIS website or myGov.

Myplace is a secure portal on the myGov website, so you will also require a myGov account to sign in. Visit myGov (external) to find out how to create your myGov account (external).

Where can I get help?

If self-managed participants need support using the portal there are resources available below or you can call 1800 800 110 (Monday to Friday 8.00am – 8.00pm local time).

The myplace Step by Step Guide includes directions on using myplace.

Resources:

If you need assistance with logging into myGov please call the myGov helpline on 132 307 and select option 1 (Operating Hours 7am – 10pm Monday to Friday and 10am – 5pm Saturdays and Sundays AEST) or you can go to the help section on the myGov website (external).

myplace hints and tips

Internet Browser

Internet Explorer, Microsoft Edge, Chrome, Safari and Firefox are the most compatible with the myplace portals. Download these browsers so you can use all the functionality of myplace.

Understanding a Service Agreement and Service Bookings

A Service Agreement is an agreement between a participant and a provider (usually written), it sets out the expectations for what types of services will be delivered. They do not appear in the myplace portal.

Service Bookings are used to reserve plan budget for products or services to be delivered by a provider, and are required so a provider can request payment in the myplace portal. Service Bookings are like a request for a service.

Plan information

Participants should check their plan and Service Booking information and contact their local NDIS office if information looks incorrect. The Agency will then update the information on your behalf.

Providers claiming against self-managed participants

Only self-managed participants can submit their own Payment Requests in myplace.

If a provider has taken on a participant that was previously self-managed, the participant will need to approve this in the portal before a provider can submit a Payment Request on their behalf.

myplace updates

We are making more improvements to our myplace portal systems.

These changes are part of the National Disability Insurance Agency's (NDIA) commitment to improving the experience for participants and providers with the National Disability Insurance Scheme (NDIS).

A program of enhancements to make NDIS online systems easier to use commenced in July 2018 and will be rolled out progressively throughout the year.

To make it easier to find and use information further enhancements will be made to the myplace portal from Monday 15 October 2018. Among the changes, participants and providers will be given more search functionality features and have access to new reporting mechanisms.

As part of enhancing service bookings, participants will be able to search by provider name or provider registration number, to find both active and inactive service bookings using a simple, text box search.

Providers will have the option to

  • search and sort their service bookings more rapidly using a simple text box search.
  • download a report containing their service bookings and information such as participant name, support category, allocated and remaining amounts and date last modified
  • download a report containing participant plan information that the provider has consent to view.
  • set how often they want to receive correspondence to their portal inbox about service booking changes.
  • extend service booking end dates with acknowledgement of participant consent.

Further myplace portal enhancements will be progressively rolled out by the NDIA over the next 12 months.

The NDIA does not expect any interruption to the availability of the myplace portals while this enhancement is being delivered.

The user guides for these systems will be updated from Monday 15 October 2018 to support both participants and providers.