We sometimes receive requests for information we hold from third parties. This could include information about participants, prospective participants or providers. 

The NDIA can only release information it holds to third parties when permitted by law, and usually with the consent of the person the information is about. 

If you want to provide consent, you can do so using a consent form.

The NDIA has two consent forms:

The improved, easier to understand forms were introduced in June 2020. They replace the Consent to Exchange Information form, and separate two types of consent. These types of consent are explained below.

Consent for the NDIA to Share Your Information form

The Consent for the NDIA to Share Your Information form is used if you want to share information about your plan or access request with another person or organisation: 

Examples include: 

  • You give consent for the NDIA to discuss your plan with a family member and explain how you can use your funding.
  • You are a patient in a public hospital, and the treating staff request details of your NDIS plan. This information may assist them with your treatment and to arrange suitable discharge arrangements
  • You have requested some Assistive Technology to help you do some daily tasks. The NDIS has asked for some further information and if you give consent, the NDIS can talk to your therapist about what additional evidence we need and why.

You can record your consent for up to three people and/or organisations per form. You can also nominate the length of time for consent.

Consent for a Third Party to Act on Participant’s Behalf form

The Consent for a Third Party to Act on Participant’s Behalf form is when you want someone to act for specific activities or processes related to your NDIS plan. You can specify who can do this, for what purpose and for a set period of time. 

The kinds of activities or processes that you can give consent to a third party to do on your behalf could be for requesting: 

  • a plan review where you have a change in circumstances, or
  • an administrative change like updating bank account details in your NDIS record. 

Other examples include:

  • You consent for an advocate to submit a request to review an NDIA decision on your behalf and to discuss the outcome of the review with the case officer. 
  • You consent for a family member to make a service agreement with a support provider and make bookings, for the duration of your current plan.

If you do not want someone to act on your behalf, do not fill in this form.

Remember, you can change your consent at any time, by calling 1800 800 110.

Information sharing without consent

In some limited circumstances, permitted by law, the Agency can disclose information about participants, prospective participants and providers to third parties without the consent of the person the information is about. For example, when the disclosure of information is required for law enforcement, child welfare or to prevent or lessen a serious threat to life, health or safety.

All requests are considered by the NDIA on a case-by-case basis.

For more details about information sharing with state and territory agencies, visit Sharing participant information.

See also Access to Information for a range of ways you can access information we hold about you.

This page current as of
2 June 2020