APS Census

Australian Public Service (APS) Employee Census


The APS Employee Census (APS Census) is an annual survey. The APS Census:

  • collects information from staff about their experience in the workplace 
  • provides the Agency with insights on how it is tracking. 

The NDIA is committed to taking action to improve the experience of its staff.

The APS Census measures:

  • engagement 
  • wellbeing 
  • innovation
  • communication 
  • leadership

The Australian Public Sector Commission (APSC) Privacy Policy (Part B)  states how the APS collects, uses and discloses personal information. This relates to all functions of the APSC, including the APS Census.

To find out more about the APS Census, visit the APSC’s dedicated APS Census webpage . 

2024 APS Census results

The 2024 APS Census ran from 6 May to 7 June. 

At the NDIA 83% of staff took part in the APS Census – a 2% increase from 2023. These responses provided the Agency with deeper insights into what we are doing well and what our focus areas are for 2024-25.  

Read the NDIA’s 2024 APS Census results:

The 2024 APS Census results include an increase in positive responses across a range of topics. These include an inclusive workplace culture, health and wellbeing of our staff, and providing flexible work practices. These results show that targeted initiatives introduced following the 2023 APS Census have been received positively.

What we did well

  • Our connection to participants and the Scheme 
    • 92% of staff believe strongly in the Agency’s purpose
    • 94% of staff know how their roles contribute to achieving an outcome for the Australian public.
  • Our inclusive workplace culture
    • we established an Accessibility and Inclusion Branch to drive stronger action on creating an accessible and inclusive workplace 
    • we continued to deliver the NDIA Inclusion and Diversity Framework, developed new inclusion plans and supported our employee diversity group networks for individual diversity groups
    • we created a Disability Action Plan
    • we included disability leave.
  • Our health, wellbeing and flexible work practices 
    • we further improved the employee assistance program and wellbeing supports available
    • we completed a safety and security review, providing key insights and recommendations
    • we supported staff with flexible work practices, with 88% using flexible work arrangements.
  • Continuing to improve tools, resources and processes 
    • we introduced a new computer system (PACE)
    • we completed an intranet review and started designing a modern, accessible and future proof solution
    • we completed an inaugural Town Hall program with senior leaders connecting with staff around the country and encouraging discussion on matters of significance for the Agency, Scheme and our people.

In 2024, there is more work to be done. Staff need to be engaged and supported through change, tools and resources to do their job. The physical and psychosocial safety and security of our workforce remains a focus.

This is key as we roll out NDIS reform initiatives aligned to ‘Getting the NDIS Back on Track’.  

Supporting our staff to strongly engage with the change process will have a positive impact on the experience of NDIS participants. 

Area of focus 2024-25

The Agency’s APS Census Action Plan lays out what the NDIA will focus on over the next 12 months.

This is to improve the experience of staff and our service to participants. It was developed using Census data, feedback from staff following the results and input from across the NDIA. From this, the 3 focus areas identified are: 

  • Maintaining focus on safety, health and wellbeing 
    • Staff agree that we are improving health and wellbeing policies and practices. However, we need to continue to focus on the physical and psychosocial safety and security of our workforce.
  • Continuing to improve change management, communications, tools and resources 
    • Staff have told us we need to improve how change is managed. This includes the visibility of upcoming changes, clarification of what is changing and communication of the change. Tools and resources need to align to support staff with the change. 
  • Supporting staff to implement the NDIS reforms 
    • Our staff have told us that they need support to deliver the NDIS reforms. This will provide a high-quality, responsive and effective participant experience.

Progress on these focus areas will be monitored during the year.

To learn more, please refer to our 2024 Agency Action Plan:

This plan contains details of our ongoing focus on making the NDIA a great place to work. We will support our staff to put in place key reforms. This will enable them to deliver a better experience for our participants.

Please email the NDIA Census team for any enquiries about the APS Census.

Previous NDIA Census Results

This page current as of
25 November 2024
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