Chief Executive Officer

The Chief Executive Officer (CEO) is responsible for the day-to-day administration of the National Disability Insurance Agency (NDIA). Rebecca Falkingham was appointed Chief Executive Officer of the National Disability Insurance Agency on 18 October 2022. 

The CEO is supported by four Deputy CEOs (DCEO) and the Scheme Actuary. Each are responsible for one of five groups:

• Participant Experience Delivery – Scott McNaughton (Acting)
• Strategy and Service Improvement – Corri McKenzie
• Partners, Providers and Fraud Taskforce – John Dardo (Acting)
• Government, Engagement and Legal – Liz Neville (Acting)
• Scheme Actuary – David Gifford (Acting)

Also reporting directly to the CEO are:

• Chief Financial Officer – Nicole Glazebrook
• Chief People Officer – Hamish Aikman
• Chief Information Officer – Ian Frew
• Chief Risk Officer – Geoff Campbell (Acting)
• Analytics, Data and Actuarial – David Gifford (Acting)

Participant Experience Delivery

Deputy CEO, Participant Experience Delivery (direct report to the CEO) – Scott McNaughton (Acting) 

• General Manager, National Delivery – Des Lee (Acting) 
• General Manager, Operations & Support – Andrew Maitland 

Strategy and Service Improvement (SSI) group

Deputy CEO, Strategy and Service Improvement (direct report to the CEO) – Corri McKenzie

• Participant Advocate (direct report to Deputy CEO, Strategy and Service Improvement) – Donna Purcell
• General Manager, Participant Experience Design – Garth O'Brien
• General Manager, Strategy and Priorities – Jamie Lowe (Acting)
• General Manager, Policy, Advice & Research – Sam Bennett

Government, Engagement and Legal (GEL) group

Deputy CEO, Government, Engagement and Legal (direct report to the CEO) – Liz Neville (Acting)

• General Manager, Government – Deb Connock (Acting)
• General Manager, Communications and Engagement – Shannon Rees (Acting)
• Chief Counsel Legal – Matt Swainson

Partners, Providers and Fraud Taskforce (PPFT group)

Deputy CEO, Partners, Providers and Fraud Taskforce (direct report to the CEO)  – John Dardo (acting and temporary arrangement)

• General Manager, Partner and Contact Centre – Aaron Verlin
• General Manager, Provider and Market Development – Gerrie Mitra

Chief Risk Officer (CRO) Division

Chief Risk Officer (direct report to the CEO) – Geoff Campbell (Acting)

Chief Information Officer (CIO) Division

Chief Information Officer (direct report to the CEO) – Ian Frew

Chief Financial Officer (CFO) Division

Chief Financial Officer (direct report to the CEO) – Nicole Glazebrook

• General Manager, Digital – Alex Stewart

Chief People Officer (People and Culture Division)

Chief People Officer (direct report to the CEO) – Hamish Aikman

Analytics, Data and Actuarial (ADA) division

Scheme Actuary (direct report to the CEO) – David Gifford (Acting)