Organisational structure

Chief Executive Officer

The Chief Executive Officer (CEO) is responsible for the day-to-day administration of the National Disability Insurance Agency (NDIA). Martin Hoffman was appointed the Chief Executive Officer of the National Disability Insurance Agency on 4 November 2019.

Participant Experience Delivery

Deputy CEO, Participant Experience Delivery (direct report to the CEO) – Jeremy Dean

General Manager, National Delivery – Scott McNaughton
General Manager, Operations and Support – Andrew Maitland
General Manager, Partner and Contact Centre – Luke Napolitano

Design, Digital and Strategy

Deputy CEO, Design, Digital and Strategy (direct report to the CEO) – Oliver Bladek

General Manager, Participant Experience Design – Brett Bennett
General Manager, Strategy and Priorities – Sumone Chakravarti (acting and temporary arrangement)
General Manager, Policy, Advice and Research – Sam Bennett
General Manager, Digital – Alex Stewart

Markets, Government and Engagement

Deputy CEO, Markets, Government and Engagement (direct report to the CEO) – Lisa Studdert

General Manager, Provider and Markets – Gerrie Mitra
General Manager, Government and ILC Programs – Liz Neville
General Manager, Communications and Engagement – Jamie Lowe
Chief Counsel – Chris Burke

Chief Financial Officer

Chief Financial Officer (CFO) (direct report to the CEO) – Nicole Glazebrook

Chief People Officer

Chief People Officer (direct report to the CEO) - Hamish Aikman

Chief Information Officer

Chief Information Officer (direct report to the CEO) – Ian Frew

Chief Risk Officer

Chief Risk Officer – Melissa Woodburn

Scheme Actuary

Scheme Actuary (direct report to the CEO) – Sarah Johnson