Organisational structure

Chief Executive Officer

The Chief Executive Officer (CEO) is responsible for the day-to-day administration of the National Disability Insurance Agency (NDIA). Martin Hoffman was appointed the Chief Executive Officer of the National Disability Insurance Agency on 4 November 2019.

Participant Experience Delivery

Deputy CEO, Participant Experience Delivery (direct report to the CEO) – Jeremy Dean

General Manager, National Delivery – Scott McNaughton
General Manager, Operations and Support – Chris Faulkner (acting)
General Manager, Reviews and Complaints – Tracy Muddle
General Manager, Partner and Contact Centre – Luke Napolitano

Design, Digital and Strategy

Deputy CEO, Design, Digital and Strategy (direct report to the CEO) – Oliver Bladek

General Manager, Disability Advocacy – Maryanne Diamond
General Manager, Participant Experience Design – Brett Bennett
General Manager, Strategy and Priorities – Hassan Noura
General Manager, Agency Policy, Research and Evaluation – Sam Bennett
General Manager, Digital – Alex Stewart

Markets, Government and Engagement

Deputy CEO, Markets, Government and Engagement (direct report to the CEO) – Vacant

General Manager, Provider and Markets – Gerrie Mitra
General Manager, Government and ILC Programs – Liz Neville
General Manager, Communications and Engagement – Jamie Lowe

Corporate Services and Chief Financial Officer

Deputy CEO Corporate Services and Chief Financial Officer (CFO) (direct report to the CEO) – Victor Walter

Chief Risk Officer – Melissa Woodburn
Chief Counsel – Chris Burke

Chief People Officer

Chief People Officer (direct report to the CEO) - Hamish Aikman

Chief Information Officer

Chief Information Officer (direct report to the CEO) – Ian Frew

Scheme Actuary

Scheme Actuary (direct report to the CEO) – Sarah Johnson