Access to information

Accessing your personal information

You have rights under law to access your personal information and the NDIA can only refuse access in certain circumstances.

There are different ways you can access your personal information held by the NDIA.

These include:

  • If you’re a participant in the NDIS, you can try accessing your information in the myplace portal.
  • Asking the NDIA for your personal information by speaking to your local NDIA staff or contacting us
  • Formally requesting your personal information under Freedom of Information(FOI)

Our Information Publication Scheme

We publish a wide range of information about the NDIA on our website.

This is called our Information Publication Scheme.

In some circumstances, data may be released to external organisations, governments and individuals for the purpose of non-proprietary research.

Further information can be found in the Request for Tailored Data Release (DOCX 300KB).

Freedom of Information (FOI)

You can request any document that the NDIA holds under FOI (including your personal information).

While you can ask for your personal information under FOI, we encourage you to first ask us informally to see if we can give it you outside of FOI. This is often easier and simpler than making an FOI request but it is your right to make an FOI request if you wish.

For more information on FOI – including how you can make a request – visit our FOI page.

Sharing participant information

State and territory government agencies sometimes request participant information from the NDIA. “Agencies” means government departments and statutory authorities.

The NDIA can only release a participant’s information to such an agency when permitted by law, and usually with participant consent. 

State and territory agencies are able to request information without consent in limited circumstances, permitted by law. For example, when it involves law enforcement or child welfare.

All requests are considered by the NDIA on a case-by-case basis.

For more details, visit Sharing participant information.

This page current as of
19 December 2019