Access to information

Accessing your personal information

You have rights under law to access your personal information and the NDIA can only refuse access in certain circumstances.

There are different ways you can access your personal information held by the NDIA.

These include:

  • If you’re a participant in the NDIS, you can try accessing your information in the myplace portal.
  • Asking the NDIA for your personal information by speaking to your local NDIA staff or contacting us
  • Formally requesting your personal information under Freedom of Information(FOI)

Our Information Publication Scheme

We publish a wide range of information about the NDIA on our website.

This is called our Information Publication Scheme.

In some circumstances, data may be released to external organisations, governments and individuals for the purpose of non-proprietary research.

Further information can be in the Protocol for requesting NDIS data (DOCX).

Freedom of Information (FOI)

You can request any document that the NDIA holds under FOI (including your personal information).

While you can ask for your personal information under FOI, we encourage you to first ask us informally to see if we can give it you outside of FOI. This is often easier and simpler than making an FOI request but it is your right to make an FOI request if you wish.

For more information on FOI – including how you can make a request – visit our FOI page.

Phone NDIS on 1800 800 110

Contact centre open Monday to Friday 8am to 8pm (local time)

Phone 1800 800 110


Offices and contacts in your area

  • Local Area Coordinator (LAC)
  • Early Childhood, Early Intervention (ECEI) for children aged 0-6 years
  • Local NDIS offices

Contact and feedback form

  • Make an enquiry
  • Request a call back
  • Feedback or complaints
This page current as of
5 December 2018